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Amongst most developed economies, the proportion of cash transactions are seeing a significant and persistent decline. As alternative payment methods cannibalize the cash presence amongst low-value transactions and the popularity of mobile banking soars, banks have been left with an underutilized, outdated and expensive retail branch network.
Subsequently, many financial institutions have taken a radical approach to rationalize or transform their retail network. In this whitepaper, CMS Analytics outlines the pitfalls of branch transformation and how they can be avoided with the help of granular quantitative analysis.
